Refund Policy

Last updated: 12 September 2026

At Gatha ("we", "us", "our") — operating www.houseofgatha.com — every piece is handcrafted with care. If something isn't right, we're here to help.

Returns
You may return most items within 14 days of delivery for a refund or exchange, provided the item is:

• unworn and in its original condition,
• in original packaging with all tags and certificates intact,
• accompanied by your order number.

Exclusions
For hygiene reasons, pierced jewellery (earrings) cannot be returned unless faulty. [[TODO(client): earrings exclusion rakhvu chhe ke nahi — site par "14-day returns" broadly advertise thay chhe; rakhsho to e vat header/footer ma pan spashṭ karvi.]]

• Custom-made, engraved or personalised pieces cannot be returned unless faulty. [[TODO(client): custom orders banavo chhe?]]
• Items marked "Final Sale" cannot be returned.

How to start a return
Email gathasocials.67@gmail.com or WhatsApp +91 99190 10224 with your order number and reason. We will share the return address and instructions. Please do not send items back without contacting us first.

Refunds
Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 5–7 business days. Shipping charges are non-refundable. Free-shipping orders refunded after a return may have the original shipping cost deducted.

Damaged or wrong items
If your piece arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos — we will arrange a free replacement or full refund, including return shipping.

Cancellations
Orders can be cancelled free of charge any time before dispatch (usually within 1–2 business days of ordering). After dispatch, please use the return process.